Important Information for all landlords and agents – GDPR

Yes & No

The Housing Quality team keep a data-base of email addresses for landlords who want to keep in contact with us. Because of the new GDPR rules we have had to contact landlords to see if they are happy to remain on that list.

If you have responded already – thank you.

We will soon be sending you a ‘privacy statement’ to explain why we are holding your information, how we will use it and how long we will keep it.

If you have not yet responded, after 25th May 2018 when the GDPR regulations become active, we will need to delete the main database and your emails. After that date we will have no means of contacting you individually to inform you of any upcoming events and legislation changes. You should still see the blog, but you won’t get any of the separate notifications that we send out from time to time.

And a quick reminder on some of your responsibilities.

As landlords, you should also be issuing a Privacy Statement to all your tenants and be registered with the Information Commissioners Office (ICO).

I would also like to remind you that as of 1 October 2018 there will be changes to the HMO licensing laws. From that date ALL HMOs with 5 people or more, in 2 or more households, sharing facilities REGARDLESS OF THE NUMBER OF STOREYS will require licensing. For more information please contact the Duty officer on 0121 569 5232 or email Private Sector Housing

Finally, I’m sure you are aware that we work closely with our homelessness team and often approach you requesting accommodation.
The team is offering a new Bond scheme to help landlords help us, for more information contact Lisa Gardner,

Finally, once again I urge you to give us permission to keep your email details (if you have not already done so) so we can keep you up to date on all the changes that are happing in the private rented sector and contact you privately if need be.

If you have never been on our contact list and would like to be added anyone – just drop me an email –

Many thanks and I look forward to hearing from you.


Liz Mooney



Landlord portal – urgent.

Landlord portal

If you are signed up as a user to our landlord portal, you would have recently received a ‘review form’ and reminder email from us about re-registering you details. If we don’t receive your response by 24th May, you portal access will be closed.
We are using slightly different forms for different types of user. There is guidance about which you should use and links to the different forms below. If you haven’t returned your form yet – please do so by 24th May. If you have any queries – please contact: (Please note that this email address should not be used to contact us about any other issue).


1) If you are an independent landlord or sole trader, please fill in Form 1 – Portal access for individual or sole trader landlords Portal access for individual or sole trader landlords – Portal access for individual or sole trader landlords.’ Please return this form by scanning it, or photographing it and attaching it as a JPEG – by email. Please return the form from your own email account. You do not need to complete any other forms.

2) If you work for a landlord organisation or company, such as a lettings or estate agency, housing association or hostel; you will need to have a senior member of staff or the proprietor act as ‘lead officer’ for your organisation. The lead officer accepts responsibility for the organisation’s use of the portal. The lead officer should complete Form 3 – Portal access for lead officers – Access for lead officers’ and also complete  Form 4 – portal terms of use – portal terms of use.’ Please return these forms by scanning them or photographing them and attaching them as JPEGS to an email. Please return these forms from your own work email account. You do not need to complete any other form. However, as lead officer, you will need to counter sign the forms of any members of staff from your organisation who you wish to have access to the portal.


3) If you are an employee of a landlord organisation or company, please fill in Form 2 – Portal access for staff or employees of companies or organisations – Portal access for staff or employees of companies.’ Please return this form by scanning it or photographing it and attaching it as a JPEG by email. Note that you will need to ask your organisation’s lead officer to counter-sign your form. Please send it to us from your own work email account. We cannot accept it if it is sent from any other email address. You do not need to complete any other forms.
If you need help or advice with this, please contact:

Please return your form by 24th May 2018.

GDPR and you.

Attention - GDPR

It’s often bad writing or even rude to rely on things like BLOCK CAPITALS to make your point. It looks like you are shouting at your reader. But this is a special circumstance.


Now back to good manners . . .

We know that some landlords are still not aware of their responsibilities under the new rules that take effect on 25th May. We have posted on this before at length. I won’t go over old posts again, but there are links to them on the right hand column of this page if you want to read them. You must get yourself informed. I would strongly the website of the Information Commissioner and the relevant pages on The various landlord professional bodies and trade organisations are also carrying a great deal of information on their respective web sites.

You must make sure you fully understand how this will affect you and the penalties of getting things wrong.


So how do you legally get your property back?

Section 8

Following last week’s post on section 21 notices, we’ve had a comment about what to do if you can’t serve a section 21 and are stuck with a tenant you don’t want.
First – thanks very much for the comment. All feedback is welcome. Please either comment directly, or email me (although I can’t take queries about individual tenants).
Second – I have to emphasise again; we hope a tenancy would only ever end by mutual agreement. We don’t want landlords with unplanned voids and or tenants having to leave homes before they are ready. However, it’s not a perfect world. Sometimes – you just need to get your property back.
Hopefully, there will be nothing that stops you serving a section 21 as you have met all of the legal requirements a landlord should. That’s your best protection.
But . . .
Apart from section 21s, the other main route is a section 8. There can be obstacles to serving section 8s which are not as straightforward.
These two links are useful – (I have to put in our usual disclaimer here – we can’t take responsibility for the content of external websites – whether they are fully up-to-date or whether the information is complete).
If you are doubt – then please get advice.