I just wanted to let you know where we are up to with the landlord portal, which has been out of action about a month now.
The version of the portal we have been using has some serious issues and is no longer viable; so a decision was made to buy in a newer and better version.
Installing this is a major piece of work – it’s not just a question of downloading some software. Most of the technical issues are way above my head – I’m neither a manager nor a member of our IT staff but I have been involved enough to see that it is a complex multi-stage process and not something we can do quickly.
One issue is that because it’s a new system – although we can transfer across some of the information about current users, this will only be a partial process.
We will very possibly need people to re-register their details with us. (Although this is something we would have eventually needed to do anyway, as data security considerations mean that we have to review everybody’s use periodically anyway).
Of course I’ll let you know when I know what and when we might need any information from you.
In the meantime, I can only apologise for the continued delay, but I would stress that we are doing our best to get this resolved as quickly as we can.