Category Archives: Landlord Portal

Landlord portal – urgent.

Landlord portal

If you are signed up as a user to our landlord portal, you would have recently received a ‘review form’ and reminder email from us about re-registering you details. If we don’t receive your response by 24th May, you portal access will be closed.
We are using slightly different forms for different types of user. There is guidance about which you should use and links to the different forms below. If you haven’t returned your form yet – please do so by 24th May. If you have any queries – please contact: landlord_info@sandwell.gov.uk (Please note that this email address should not be used to contact us about any other issue).

 
Oliver

 
1) If you are an independent landlord or sole trader, please fill in Form 1 – Portal access for individual or sole trader landlords Portal access for individual or sole trader landlords – Portal access for individual or sole trader landlords.’ Please return this form by scanning it, or photographing it and attaching it as a JPEG – by email. Please return the form from your own email account. You do not need to complete any other forms.

 
2) If you work for a landlord organisation or company, such as a lettings or estate agency, housing association or hostel; you will need to have a senior member of staff or the proprietor act as ‘lead officer’ for your organisation. The lead officer accepts responsibility for the organisation’s use of the portal. The lead officer should complete Form 3 – Portal access for lead officers – Access for lead officers’ and also complete  Form 4 – portal terms of use – portal terms of use.’ Please return these forms by scanning them or photographing them and attaching them as JPEGS to an email. Please return these forms from your own work email account. You do not need to complete any other form. However, as lead officer, you will need to counter sign the forms of any members of staff from your organisation who you wish to have access to the portal.

 

3) If you are an employee of a landlord organisation or company, please fill in Form 2 – Portal access for staff or employees of companies or organisations – Portal access for staff or employees of companies.’ Please return this form by scanning it or photographing it and attaching it as a JPEG by email. Note that you will need to ask your organisation’s lead officer to counter-sign your form. Please send it to us from your own work email account. We cannot accept it if it is sent from any other email address. You do not need to complete any other forms.
If you need help or advice with this, please contact: landlord_info@sandwell.gov.uk

 
Please return your form by 24th May 2018.

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IMPORTANT

Do you use our landlord portal?

 

Landlord portal

If you are a current user of our landlord portal – please be aware that we will soon be carrying out a review of user access.

 
All users of the portal will sent a review form in the next week or two asking them to confirm some basic details. It is essential that you return your form to have continued access to the portal. Failure to return your form will mean that your access will be terminated.

 
So please look out for your form.

 
Oliver

Portal problems

Portal problems

We have had various reports over the last two weeks or so of landlords having trouble accessing the portal.

 

If you are already registered as a portal user – before you use the adjustment method shown above – please see this advice from one of my technical / IT colleagues.

 
“The portal is actually working normally and there have been no interruptions to this. However, we have found that problems have occurred where users have tried to access the portal using versions of Internet Explorer that are slightly out-of-date and therefore incompatible with the portal.

 

Using the portal needs at a minimum – Internet Explorer 11. Upgrading your computer to meet these requirements is straightforward but the process you follow to upgrade will depend on what operating system your computer uses (e.g. Windows, 7, Vista etc).

 

You can find simple step-by-step instructions about how to make the updates for any operating system online with a quick google search, or if your organisation is large enough to have an IT specialist officer or team, they should be able to give you’re the appropriate advice.”

 
If you have tried the above and still have problems getting into the portal – please take a screen-shot of wherever the problem occurs and email it to me oliver_wright@sandwell.gov.uk and we will try and investigate from there.

 
Oliver