I’m pleased to tell you that after some updating and maintenance work, our Landlord Housing Benefit portal is now up and running again; our apologies for any inconvenience caused by its temporary closure.
If you are a landlord who receives direct payments of Housing Benefit and you are not already signed up to use the portal – you might want to think about signing up for it.
The portal gives you access on a 24/7 basis to information about payments we have made (or are about to make) to you for your tenants.
For more information – please see here.
Our landlord portal will be unavailable between Saturday 2nd March and 8.00 a.m. on Thursday 8th March. (We hope it might actually be back up slightly sooner – but can’t promise).
Obviously, our apologies for any inconvenience this might cause – this due to updates and maintenance for ‘year-end.’
If you are signed up as a user to our landlord portal, you would have recently received a ‘review form’ and reminder email from us about re-registering you details. If we don’t receive your response by 24th May, you portal access will be closed.
We are using slightly different forms for different types of user. There is guidance about which you should use and links to the different forms below. If you haven’t returned your form yet – please do so by 24th May. If you have any queries – please contact: email@example.com (Please note that this email address should not be used to contact us about any other issue).
1) If you are an independent landlord or sole trader, please fill in Form 1 – Portal access for individual or sole trader landlords Portal access for individual or sole trader landlords – Portal access for individual or sole trader landlords.’ Please return this form by scanning it, or photographing it and attaching it as a JPEG – by email. Please return the form from your own email account. You do not need to complete any other forms.
3) If you are an employee of a landlord organisation or company, please fill in Form 2 – Portal access for staff or employees of companies or organisations – Portal access for staff or employees of companies.’ Please return this form by scanning it or photographing it and attaching it as a JPEG by email. Note that you will need to ask your organisation’s lead officer to counter-sign your form. Please send it to us from your own work email account. We cannot accept it if it is sent from any other email address. You do not need to complete any other forms.
If you need help or advice with this, please contact: firstname.lastname@example.org
Please return your form by 24th May 2018.
Do you use our landlord portal?
If you are a current user of our landlord portal – please be aware that we will soon be carrying out a review of user access.
All users of the portal will sent a review form in the next week or two asking them to confirm some basic details. It is essential that you return your form to have continued access to the portal. Failure to return your form will mean that your access will be terminated.
So please look out for your form.