Category Archives: Landlord Portal

Landlord portal problems

We’re sorry but we are currently having difficulties with our landlord portal.

We are working on this and hope to have it back up and running as soon as possible.




Essential maintenance work on the Sandwell Landlord Portal


Our Sandwell Landlord Portal will be down for essential maintenance and updating from this Friday, the 3rd March. Potentially it could be down until the 12th March but we are hopeful that normal service will be restored significantly before the 12th.

Our apologies for any inconvenience caused.



Landlord Portal back online – Confirmation of backdating changes and withdrawal of the ‘Family Premium.’


First off – our landlord portal is now up and running again after a short break while we applied some essential updates. Apologies for any inconvenience this might have caused.

Last month, I blogged about new Department of Work and Pensions rules on Housing Benefit back-dating. Apologies for returning to the subject so quickly, but we didn’t then have the final confirmation. This has come through and is available online in the DWP circular HB A3/2016. It confirms that for claimants of working age – Housing Benefit can only be backdated for a maximum of one month. And don’t forget – even this limited period can only be awarded if ‘good cause’ can be shown as to why the claim wasn’t made at the right time. The circular also covers the withdrawal of the ‘Family Premium.’ This is a part of how we calculate benefit for some families and could mean a drop in their entitlement.

My real concern in this post though is backdating. We see so many people get into trouble because they make their claim late. Or, we receive their claim but they don’t supply information we have asked for, so it gets refused. They then have to submit a new claim which all too often only comes in after further delays. The result can be a tenant left with substantial rent arrears. So it’s a really simple message we want to get across: If someone wants to claim Housing Benefit – don’t delay – do it immediately. And once a claim has been submitted – if we ask for information, let us have it as soon as you possibly can.



Landlord portal will be temporarily down

Our landlord portal will be temporarily down for a few days while we do some essential work for the end of the financial year. It will be down from tomorrow, 5th March and should be back up by Friday next week at the latest, although hopefully it will be back sooner. I will blog again as soon as normal service is restored.

So if you need to do any urgent checks, please try and get them done this evening. You might want to export the details from your last payment onto a spreadsheet so you have them to hand if you need to check anything before we are back up and running.

Our apologies for any inconvenience caused.